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New phone now decides when the speaker is going to work. Ordered two phones formy business a little over a year ago. Sometimes it rings, other times not. Two weeks after warranty expired the speaker stopped working altogether (couldn'y hear it ring). I ordered a new ATT 993 and put the defective phone in the warehouse for outbound call only. Most annoying is getting a dial tone and making a call and the ringing thru to the dialed party and any part of thier convarsation goes silent. NOT RECOMMENDED.
Am very pleased with this purchase - the phone works as advertized and it didn't take long to read about all of the features. Speakerphone has a decent enough quality and it handles two lines. Well worth the cost.
This phone replaced a very old similar-style AT&T phone in our house that decided it wasn't going to play nice with our new Verizon FIOS service (high pitched static). We are using this phone with only ONE LINE even though it is a two line phone - and this wasn't a problem (I checked the online manual first to make sure it would work that way). I like the big number buttons.
The 993 phone is much better quality than I expected - they make things so cheaply these days so I was surprised. Caller ID box is bright and easy to read (you do have to get somewhat close to it). I needed a good quality main phone with speed dial, caller ID and speaker phone for home use.
Sound quality is good and speaker phone seems to work just fine. It's a good sturdy phone that's got a good weight to it. It was easy to set up and the manual was easy to follow.
Scrolling through the call history is easy enough. I did a lot of research before deciding on the 993 - I am very happy with my purchase.
It isn't a matter of cleaning the phone - this happens on programmed numbers too. I conduct business from this phone - how am I supposed to go without a phone for 3 weeks. When pressed, it emits this very long tone. One problem though - The "9" button sticks 90% of the time. I love this phone. I'll live with the defect because I just don't have the time to invest in sending this one back. Seriously, that has to be the worst form of customer support I've seen in a while. I paid full price for a brand new working phone and they want me to invest even more.
Nice. They have no real humans via phone support and have sent me the same form letter email saying that I could "take advantage of" their exchange program by packaging up my phone mailing it back to them (paying my own postage), then wait 2-3 weeks for a new phone to arrive. It has all the features I wanted and works great with my headset. I gave them a chance to resolve before I posted my feedback here.they sent the same form letter again. I use this phone for business so went to AT&T to get help or exchange it. Really. I guess this is the drawback of ordering online - even amazon doesn't have an exchange program. If you order this phone or any from AT&T, keep your fingers crossed.
You can preset if you want the phone to default to handset, headset or speakerphone when you answer, and for me I often wear the headset most of the day and I can answer by touching only one button. Having a "professional" quality phone is extremely important to me.The AT&T 993 looks and works as close to an office phone as you can get. The speakerphone is very high quality and does not have a "tunnel effect".The various indicator lights give you a lot of information about line status, missed calls and voicemail messages.What are the cons. That's important.But it is the user-interface that make me like this phone more than any other I have used.
The display is hard to see with it off, but if you turn it on it stays on all the time. The control buttons are logically placed and work solidly. While I rarely use the handset, I often switch from headset to speakerphone and back and AT&T has made that process logical and convenient. I have a home office and spend a LOT of time on the phone, so much so that I actually wear out headsets and have to replace them every few months. You can't turn the beep off or adjust its volume. You can vary the speed at which you can scroll through the names to suit your personal preference.The phone has more than adequete volume for both incomming and outgoing calls and it is very easy to adjust while you are on a call.
I would have preferred to have a dedicated voicemail button rather than have to dedicate a direct-dial button to voicemail. Also, the LCD display can either be turned on or turned off.
Personally I like having a beep of some type to assure me that I pressed the key properly (I'm often dialing by touch rather than looking) but I would like it to be a very subtle sound.The "look" of the phone is entirely the owner's personal taste, but for me it looks like a quality piece of office equipment. People I call tell me they could tell an immediate difference in voice quality.
It would make more sense to have it light when a call is coming in or when you push any button. By the way, having a headset jack on the phone was a #1 priority for me, and AT&T wisely placed it on the lower right so the cord doesn't get in the way.The one-touch direct dial buttons are logical and have a fairly sophisticated method of chaining numbers so I can call virtually anyone programmed in with one touch.
The way additional numbers are stored in a directory works well, too. It would also be nice to be able to adjust the brightness.I agree with the other reviewers who mention the "beep" the keys make when you are dialing.
That might have a slight influence for some people like me who want their home office environment to look professional.The documentation is excellent, far more detailed than you would expect for a phone of this price, and crystal clear in how setup and operation instructions.This is a phone that I highly recommend as a top value.
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